Storage Goddington Terms and Conditions of Service

1. Introduction

These Terms and Conditions set out the basis on which Storage Goddington provides storage, removals, transport, handling and related services. By making a booking, using our facilities or instructing us to carry out any service, you agree to be bound by these Terms and Conditions.

These Terms and Conditions apply to consumer and business customers, unless expressly stated otherwise. Additional written terms may apply to specific quotations or service agreements; in the event of any conflict, those specific written terms will take precedence over these general Terms and Conditions.

2. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means the person, firm or company requesting our services and responsible for payment.

Services means any storage, removals, packing, loading, unloading, transport, handling, or associated services provided by Storage Goddington.

Goods means any items entrusted to us for storage, removal or handling, including their packaging and containers.

Contract means the agreement between Storage Goddington and the Customer, comprising these Terms and Conditions and any written quotation or booking confirmation.

3. Booking Process

3.1 Enquiries may be made by phone, online, or in person. Any quotation provided is an invitation to treat and not a binding offer. A binding Contract only arises once we issue a booking confirmation.

3.2 Quotations are based on the information supplied by the Customer, including but not limited to volume or weight of Goods, access conditions, parking availability, distance, labour required, and any special handling requirements. The Customer is responsible for ensuring all information provided is complete and accurate.

3.3 We may conduct or request a survey or inventory before confirming a quotation. If the information supplied by the Customer proves incomplete or inaccurate, we may adjust the quotation or, where necessary, decline to proceed with the booking.

3.4 A booking is confirmed only when we have accepted the Customer’s instructions, allocated a service date or storage space, and received any required advance payment or deposit. Until this point we may withdraw or revise a quotation without liability.

3.5 Bookings are subject to availability of storage units, vehicles, equipment and personnel. We do not guarantee availability for any particular date or time until the booking has been confirmed.

4. Service Area and Access

4.1 Storage Goddington provides services primarily within the United Kingdom. We may, at our discretion, accept instructions that involve collection or delivery beyond our usual operating area, subject to additional charges and conditions.

4.2 The Customer must ensure that suitable access is available at all relevant locations, including reasonable parking for our vehicles, clear routes for carrying Goods, and safe access to any upper floors if applicable. Any restrictions, such as loading bay rules, resident permits, narrow roads, or time-limited access, must be notified to us in advance.

4.3 If access issues, parking constraints or other local conditions cause delay, additional labour, or the use of smaller vehicles or shuttle services, we may charge reasonable additional fees.

5. Payments and Charges

5.1 All prices are quoted in pounds sterling unless stated otherwise. Our charges may be based on time, volume, weight, distance, storage unit size, or a combination of these factors.

5.2 Unless otherwise agreed in writing, payment for removals, transport or one-off services is due in full prior to commencement of the service. Payment for ongoing storage is due in advance for each billing period.

5.3 We reserve the right to request a deposit at the time of booking. Deposits are applied against the final invoice and may be retained in whole or in part if the Customer cancels within the periods stated in the cancellation policy.

5.4 If payment is not received by the due date, we may refuse to commence or continue any Services, deny access to stored Goods, and exercise a lien over the Goods until all sums due are paid in full.

5.5 We may charge interest on overdue sums at the maximum rate permitted by applicable law, accruing daily until payment is made in full, together with any reasonable costs incurred in recovering the debt.

5.6 All charges are exclusive of any applicable taxes or government charges, which will be added at the prevailing rate where required.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving us written or verbal notice, subject to the following cancellation charges, unless a more specific policy is separately agreed:

a. More than seven days before the agreed service or move date: no cancellation fee, and any deposit may be refunded or transferred, at our discretion.

b. Between seven days and 48 hours before the agreed service or move date: we may retain up to 50 percent of the quoted service charge or deposit.

c. Less than 48 hours before the agreed service or move date, or failure to provide access or attend: we may charge up to 100 percent of the quoted service charge.

6.2 For ongoing storage, the Customer must give the required notice period, as stated in their storage agreement, before vacating the unit. If insufficient notice is given, additional storage charges may apply.

6.3 We may cancel or suspend the Contract if:

a. The Customer fails to make payment when due.

b. The Customer is in material breach of these Terms and Conditions.

c. We reasonably believe that the Goods contain prohibited or hazardous items, or that carrying out the Services would be unsafe, unlawful or impossible due to events beyond our control.

6.4 Where we cancel due to circumstances beyond our reasonable control, we will refund any pre-paid charges for Services not provided, but will not be liable for additional costs or losses incurred by the Customer.

7. Customer Responsibilities

7.1 The Customer is responsible for:

a. Ensuring that Goods are properly packed, labelled and prepared for transport or storage, unless packing is expressly included in the Services.

b. Declaring in writing any Goods of high value or special fragility, and any items requiring particular handling or environmental conditions.

c. Ensuring that Goods do not include prohibited, dangerous or illegal items, as set out in these Terms and Conditions.

d. Arranging appropriate insurance for their Goods, unless we have expressly agreed in writing to provide or arrange such cover.

e. Complying with all site rules while on our premises, including any health and safety requirements.

8. Prohibited and Restricted Goods

8.1 The Customer must not store or present for removal any of the following:

a. Explosive, flammable or hazardous materials, including gas cylinders, fireworks, petrol, paints, solvents, and chemicals.

b. Perishable foodstuffs or items requiring controlled temperatures.

c. Illegal goods, stolen goods, or items in breach of import, export or regulatory requirements.

d. Living beings, including animals, plants and organisms.

e. Waste or items intended for disposal, unless expressly agreed and in compliance with waste regulations.

f. Cash, securities, deeds, bullion or similar valuables, unless we have specifically agreed in writing to handle such items.

8.2 We may inspect or request the opening of any container or package where we reasonably suspect that prohibited items are present. If we discover prohibited items, we may refuse to move or store them, require their immediate removal, or arrange for their safe disposal at the Customer’s cost.

9. Waste Regulations and Disposal

9.1 Storage Goddington operates in accordance with applicable UK waste management and environmental regulations. We are not a general waste disposal facility and do not accept mixed household waste or commercial refuse unless this service is expressly agreed.

9.2 The Customer is responsible for ensuring that any items presented for disposal or clearance can lawfully be disposed of and do not include hazardous or regulated waste, unless we have specifically agreed and are appropriately licensed to handle such material.

9.3 Where we agree to remove unwanted items, furniture or materials, these may be sold, donated, recycled or disposed of at our discretion, unless otherwise agreed in writing. No proceeds from such disposal are payable to the Customer unless expressly agreed.

9.4 The Customer must not abandon waste, packaging, or unwanted Goods in corridors, car parks, loading areas or communal spaces. If cleaning, removal or disposal is required due to the Customer’s actions, we may charge reasonable costs.

10. Liability and Limitations

10.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods, or for delay or failure to perform, is subject to the limitations set out in this section.

10.2 We are not liable for loss or damage arising from:

a. Normal wear and tear, gradual deterioration, or inherent defects in the Goods.

b. Insufficient or improper packing by the Customer or third parties.

c. Acts or omissions of the Customer or any third party not acting under our direct control.

d. Climatic or atmospheric conditions, including damp, condensation or temperature changes, unless we have expressly agreed to provide controlled storage.

e. Events beyond our reasonable control, including but not limited to severe weather, traffic incidents, strikes, acts of government, or public emergencies.

10.3 Unless otherwise agreed in writing, our total liability for any claim arising out of or in connection with the Services shall not exceed a reasonable limit per incident or series of related incidents, taking into account the value and nature of the Goods. The Customer should arrange independent insurance to cover additional value or specific risks.

10.4 We shall not be liable for loss of profit, loss of business, consequential loss, indirect loss, or loss arising from delay, except where such liability cannot lawfully be excluded.

10.5 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot be excluded under UK law.

11. Claims and Notice of Loss or Damage

11.1 The Customer must inspect Goods promptly on delivery or when accessing them after storage. Any visible loss or damage must be reported to us as soon as reasonably practicable.

11.2 Any claim in respect of loss of or damage to Goods must be made within a reasonable period from the date the Customer became aware, or ought reasonably to have become aware, of the issue. Claims should include details of the incident, the Goods affected, and supporting evidence where available.

11.3 We reserve the right to inspect any alleged damage and to repair or replace damaged items where appropriate. Settlement of any claim will be subject to the liability limits set out in these Terms and Conditions and any applicable insurance arrangements.

12. Right of Lien and Sale of Goods

12.1 We have a lien over the Goods for all sums due and unpaid under the Contract or any other agreement with the Customer. This means we may retain possession of the Goods until all outstanding amounts are settled.

12.2 If the Customer fails to pay sums due within a reasonable period after notice, we may, after further notice to the Customer where required, sell or dispose of some or all of the Goods in accordance with applicable law. We will apply the proceeds towards our charges and reasonable costs of sale or disposal, accounting to the Customer for any balance.

13. Termination of Storage

13.1 Either party may terminate an ongoing storage agreement by giving the notice required in the individual storage contract or, if none is stated, a reasonable period of notice.

13.2 On termination, the Customer must remove all Goods and leave the storage unit or area clean and free of waste. Any Goods left behind may be treated as abandoned and dealt with in accordance with our rights under these Terms and Conditions and applicable law.

14. Data Protection and Privacy

14.1 We will collect and process personal information about the Customer for the purposes of managing bookings, providing Services, processing payments, preventing fraud and complying with legal obligations.

14.2 Personal information will be handled in accordance with applicable data protection laws. We may share information with third parties where necessary to provide the Services, process payments, recover debts, or comply with legal requirements.

15. Variations

15.1 We may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract, unless changes are required by law or with the Customer’s agreement.

15.2 Any variation to these Terms and Conditions must be in writing and agreed by an authorised representative of Storage Goddington.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory rights the Customer may have as a consumer to bring proceedings in other courts.

17. General

17.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.

17.2 No failure or delay by Storage Goddington in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

17.3 The Contract is between Storage Goddington and the Customer. No other person shall have any rights to enforce any of its terms.

17.4 The headings used in these Terms and Conditions are for convenience only and shall not affect their interpretation.